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All Systems Operational
About This Site
Welcome to the Wolters Kluwer Belgium statuspage
Adsolut Cloud for Kmo
Operational
Tax Advisor Online
Operational
Eva Online Expert/m
Operational
Eva Online Vero/ Vero Online
Operational
Toprent (Topaccount/Topadmin/Topfuel) (on AVD since 16/10/2024)
Operational
Adsolut ERP API Connectivity
Operational
Adsolut Accounting API Connectivity
Operational
Adsolut Jaarrekening
Operational
Adsolut Personenbelasting
Operational
Fiscale Simulaties
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2024
No incidents reported today.
Oct 21, 2024
Completed -
The scheduled maintenance has been completed.
Oct 21, 23:30 CEST
Oct 21, 23:30 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 CEST
Oct 21, 23:00 CEST
Scheduled -
Op maandag 21 oktober 2024 om 23:00 uur voeren wij kort onderhoud uit aan onze systemen.
Tijdens deze tijd kunt u tijdelijk hinder ondervinden bij het gebruik van onze diensten, maar we verwachten dat alles snel weer beschikbaar zal zijn.
Dit onderhoud duurt slechts kort, en de diensten zullen binnen enkele minuten na de herstart weer volledig operationeel zijn.
We raden u aan om uw werkzaamheden tijdig af te ronden vóór de start van het onderhoud.
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Courte Interruption pour Maintenance Système le Lundi 21 octobre 2024
Le lundi 21 octobre 2024 à 23h00, nous effectuerons une courte maintenance sur nos systèmes. Pendant cette période, vous pourriez rencontrer des perturbations temporaires dans l'utilisation de nos services, mais nous prévoyons que tout sera rapidement de nouveau disponible.
Cette maintenance sera brève et les services devraient être pleinement opérationnels quelques minutes après le redémarrage.
Nous vous conseillons de terminer vos tâches avant le début de la maintenance.
This scheduled maintenance affects: Adsolut Cloud for Kmo, Tax Advisor Online, Eva Online Expert/m, Eva Online Vero/ Vero Online, and Toprent (Topaccount/Topadmin/Topfuel).
Oct 11, 14:07 CEST
Tijdens deze tijd kunt u tijdelijk hinder ondervinden bij het gebruik van onze diensten, maar we verwachten dat alles snel weer beschikbaar zal zijn.
Dit onderhoud duurt slechts kort, en de diensten zullen binnen enkele minuten na de herstart weer volledig operationeel zijn.
We raden u aan om uw werkzaamheden tijdig af te ronden vóór de start van het onderhoud.
-----------------------------------------------------------------------------------------------------------------
Courte Interruption pour Maintenance Système le Lundi 21 octobre 2024
Le lundi 21 octobre 2024 à 23h00, nous effectuerons une courte maintenance sur nos systèmes. Pendant cette période, vous pourriez rencontrer des perturbations temporaires dans l'utilisation de nos services, mais nous prévoyons que tout sera rapidement de nouveau disponible.
Cette maintenance sera brève et les services devraient être pleinement opérationnels quelques minutes après le redémarrage.
Nous vous conseillons de terminer vos tâches avant le début de la maintenance.
This scheduled maintenance affects: Adsolut Cloud for Kmo, Tax Advisor Online, Eva Online Expert/m, Eva Online Vero/ Vero Online, and Toprent (Topaccount/Topadmin/Topfuel).
Oct 11, 14:07 CEST
Oct 20, 2024
No incidents reported.
Oct 19, 2024
No incidents reported.
Oct 18, 2024
Resolved -
This incident has been resolved.
Oct 18, 09:46 CEST
Oct 18, 09:46 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 17, 16:21 CEST
Oct 17, 16:21 CEST
Investigating -
We notice that occasional interruptions may still occur. Not every user is affected by this. Our technical department is working on a solution.
Oct 17, 12:24 CEST
Oct 17, 12:24 CEST
Monitoring -
The instability and interruptions on our cloud environment and the login to my.adsolut.com have been resolved. We will of course continue to monitor the situation.
Oct 17, 11:19 CEST
Oct 17, 11:19 CEST
Update -
We are noticing that interruptions may still occur. We are continuing to investigate this issue.
Oct 17, 10:45 CEST
Oct 17, 10:45 CEST
Update -
We are continuing to investigate this issue.
Oct 16, 20:18 CEST
Oct 16, 20:18 CEST
Update -
We are continuing to investigate this issue.
Oct 16, 19:33 CEST
Oct 16, 19:33 CEST
Update -
We are currently investigating this issue. We will keep you up to date through the article below:
https://taasupport.wolterskluwer.be/customers/s/article/Mogelijke-storingen-bij-het-aanmelden-op?language=nl_BE
Oct 16, 16:51 CEST
https://taasupport.wolterskluwer.be/customers/s/article/Mogelijke-storingen-bij-het-aanmelden-op?language=nl_BE
Oct 16, 16:51 CEST
Investigating -
We are currently investigating this issue.
Oct 16, 16:40 CEST
Oct 16, 16:40 CEST
Oct 17, 2024
Oct 16, 2024
Completed -
The scheduled maintenance has been completed.
Oct 16, 22:01 CEST
Oct 16, 22:01 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 18:55 CEST
Oct 16, 18:55 CEST
Scheduled -
Alle gebruikers van Toprent (De online versie van Topaccount, Topadmin en Topfuel (Lodder)) worden binnenkort gemigreerd van Citrix naar AVD (Azure Virtual Desktop).
Na de migratie zal de inlogprocedure wijzigen.
Voor meer informatie over deze migratie en de impact op uw gebruik, verwijzen wij u naar de volgende link:
https://taasupport.wolterskluwer.be/customers/s/article/Citrix-naar-AVD-migratie-Overzicht?language=nl_BE
-------------------------------------------------------------------------------------------
Tous les utilisateurs de Toprent seront prochainement migrés de Citrix vers AVD (Azure Virtual Desktop). .
Après la migration, la procédure de connexion changera.
Pour plus d'informations sur cette migration et son impact sur votre utilisation, nous vous invitons à consulter le lien suivant : https://taasupport.wolterskluwer.be/customers/s/article/Citrix-naar-AVD-migratie-Overzicht?language=fr_BE
This scheduled maintenance affects: Toprent (Topaccount/Topadmin/Topfuel).
Oct 8, 16:52 CEST
Na de migratie zal de inlogprocedure wijzigen.
Voor meer informatie over deze migratie en de impact op uw gebruik, verwijzen wij u naar de volgende link:
https://taasupport.wolterskluwer.be/customers/s/article/Citrix-naar-AVD-migratie-Overzicht?language=nl_BE
-------------------------------------------------------------------------------------------
Tous les utilisateurs de Toprent seront prochainement migrés de Citrix vers AVD (Azure Virtual Desktop). .
Après la migration, la procédure de connexion changera.
Pour plus d'informations sur cette migration et son impact sur votre utilisation, nous vous invitons à consulter le lien suivant : https://taasupport.wolterskluwer.be/customers/s/article/Citrix-naar-AVD-migratie-Overzicht?language=fr_BE
This scheduled maintenance affects: Toprent (Topaccount/Topadmin/Topfuel).
Oct 8, 16:52 CEST
Oct 15, 2024
No incidents reported.
Oct 14, 2024
No incidents reported.
Oct 13, 2024
No incidents reported.
Oct 12, 2024
No incidents reported.
Oct 11, 2024
No incidents reported.
Oct 10, 2024
Resolved -
This incident has been resolved.
Oct 10, 14:30 CEST
Oct 10, 14:30 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 10, 13:49 CEST
Oct 10, 13:49 CEST
Resolved -
The services of Adsolut Personenbelasting/Impôt des personnes physiques, and printing of the reports in Adsolut Jaarrekening/Comptes Annuels and Financial Plan are operational again. We are continuing to monitor for any further issues.
Oct 10, 13:26 CEST
Oct 10, 13:26 CEST
Update -
We are continuing to monitor for any further issues.
Oct 10, 13:23 CEST
Oct 10, 13:23 CEST
Monitoring -
The printing of reports in Adsolut Jaarrekening/Comptes Annuels and Financial Plan does not yet work quite as it should. Our technical department is looking into this.
Oct 10, 11:17 CEST
Oct 10, 11:17 CEST
Identified -
Our technical department is still working on a solution for Adsolut Personenbelasting.
Oct 10, 08:24 CEST
Oct 10, 08:24 CEST
Monitoring -
We are pleased to confirm that Adsolut Jaarrekening and Fiscale Simulaties are back online. Our API services are available again too.
Concerning Adsolut Personenbelasting, our technical service is working on a solution.
Oct 9, 19:02 CEST
Concerning Adsolut Personenbelasting, our technical service is working on a solution.
Oct 9, 19:02 CEST
Update -
Our technical department is still working out a solution. This is taking longer than anticipated, our apologies.
Oct 9, 17:50 CEST
Oct 9, 17:50 CEST
Update -
We are continuing to work on a fix for this issue.
Oct 9, 13:26 CEST
Oct 9, 13:26 CEST
Identified -
The issue has been identified and a fix is being implemented.
Oct 9, 12:09 CEST
Oct 9, 12:09 CEST
Update -
We are continuing to investigate this issue. We'll keep you informed through the "known issue" page:
https://taasupport.wolterskluwer.be/customers/s/article/Adsolut-Jaarrekening-en-Adsolut-PB?language=nl_BE
Oct 9, 10:17 CEST
https://taasupport.wolterskluwer.be/customers/s/article/Adsolut-Jaarrekening-en-Adsolut-PB?language=nl_BE
Oct 9, 10:17 CEST
Investigating -
We are currently investigating this issue.
Oct 9, 10:06 CEST
Oct 9, 10:06 CEST
Resolved -
This incident has been resolved. Emails are being sent again - confirmed by on multiple instances.
Oct 10, 11:25 CEST
Oct 10, 11:25 CEST
Monitoring -
A fix has been implemented, thus mails are working again. We're monitoring the results for the end users at the moment...
Oct 10, 10:02 CEST
Oct 10, 10:02 CEST
Identified -
The root cause of the issue seems to be found, However, an investigation is ongoing at our hosting provider to provide a solution for this issue...
Oct 9, 12:41 CEST
Oct 9, 12:41 CEST
Investigating -
Mails sent with from dossiers where the default mail settings are configured (smtp.kluwer.hosting) are returning an error, thus are unable to sent mails. An investigation of the cause of this issue is ongoing by our technicians...
Oct 9, 12:41 CEST
Oct 9, 12:41 CEST
Oct 9, 2024
Oct 8, 2024
No incidents reported.